Frequently Asked Questions
❓ How is the transfer cost calculated?
The price is fixed and depends on the distance, vehicle class, and additional options (child seat, airport meet & greet). It is agreed upon before booking and does not change during the trip. No hidden fees.
👶 Are child seats available?
Yes. We provide booster seats and full car seats for children of all ages. Indicate the number and ages of children when booking and we will prepare the vehicle.
🧳 How much luggage can I take?
There are no weight restrictions — it all depends on volume. A standard sedan can fit 2–3 large suitcases and hand luggage. For bulky baggage, skis, or snowboards we will provide an estate car, SUV, or minivan.
🕐 What if my flight is delayed?
We track your flight in real time and adjust the pick-up time accordingly. Waiting in case of a flight delay is free of charge.
💳 What payment methods are accepted?
Cash to the driver (EUR, USD, GEL), by card online, or by bank transfer. No prepayment is required unless otherwise agreed.
🔄 Can I cancel or modify my booking?
Yes. Free cancellation is possible up to 6 hours before the scheduled pick-up. Changes (time, address) are accepted at any time subject to vehicle availability.
🐾 Can I travel with pets?
Yes, household pets are allowed. Please inform us in advance so the driver can prepare the vehicle.
🗣️ Do the drivers speak Russian / English?
All our drivers speak fluent Russian. If needed, we can provide an English-speaking driver. Georgian is also available.
📍 How do I find the driver at the airport?
The driver meets you in the arrivals hall with a sign showing your name. About 30 minutes before landing, you will receive an SMS/WhatsApp with the vehicle number and the driver's contact details.
📶 Is there Wi‑Fi and water in the car?
Absolutely. In every vehicle you will find bottled water, complimentary Wi‑Fi, and charging cables for your phones.